Refund Policy

Last updated: 8 October 2026

This Refund Policy applies to SnapNSign credit packs and subscriptions purchased at snapnsign.com (the “Service”), operated by BETA-B.

1. 14-day refunds

You can request a full refund within 14 days of purchase. To request a refund, email support@snapnsign.com from the email address of your account and include the order number or the date of purchase. No reason is required.

2. How refunds are paid

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Approved refunds are issued by Paddle to the original payment method. You can also contact Paddle directly about your order via the link in your order confirmation email.

3. Credits and template slots after a refund

When a credit pack is refunded, credits from that purchase are removed. When an extra-template-slot add-on is refunded, the purchased capacity is removed; existing templates stored on your device are not deleted and remain usable, but you may need more capacity before saving another. When a subscription payment is refunded, the related monthly allowance and plan access may be removed. Canceling a subscription without a refund only stops future renewals.

4. After 14 days

After 14 days from purchase, purchases are not refundable, except where a refund is required by applicable consumer protection law. This does not affect your statutory rights.

5. Free plan

The free plan involves no payment, so no refund applies.

6. Contact

BETA-B, support@snapnsign.com